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Forum Discussion

JuanHerrero's avatar
JuanHerrero
Helpful | Level 6
7 years ago
Solved

What does 'refresh to update' on my offline files mean? How can I do it?

I have a number of folders set as "Make available offline" on my iPad. Generally this works fine, but sometimes I get the yellow exclamation mark icon and "Refresh to update".  Can someone please tel...
File access
Mobile
Setting up the apps
  • virusthecyrus's avatar
    virusthecyrus
    7 years ago

    I just find out that for dropbox version 142.2, you can refresh by going to Account --> Manage Offline Files --> on the top right hand coner, there is a refresh logo.

joliver332's avatar
joliver332
Explorer | Level 4
7 years ago

Update - I found that the folders that were not updating had sub folders.  If you open each sub folder under the main folder (the one that says "refresh to update")... that clears the refresh to update Yellow Exclaimation...

cgh001's avatar
cgh001
Explorer | Level 4
7 years ago

That might work for you in a subfolder but it doesn’t for me (also on iPad and VERY frustrated by this LONG standing issue) and it certainly doesn’t address the issue when it refers to an individual file.

I’ve been a Dropbox Premium user since almost Dropbox launched and this issue is absurd - one of the worst I’ve seen with them and it’s been around far too long. C’mon guys WTF!?!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey peeps, thank you for your ongoing reports on this!

    DB_Is_Broken, apologies for missing your post here. I just wanted to let you know that I was able to locate your support request and have passed your comments to the member of my team reviewing this for you. 

    cgh001, I'll do my best to help out on this.

    As a first step, could you please let me know if you've tried going to the Manage Offline Files option in your Account tab and tapping on the refresh icon that's on the top right corner of your screen?

    Let me know how it goes!

  • mfalkvidd's avatar
    mfalkvidd
    Helpful | Level 5
    7 years ago

    I went to Account - Offline files and pressed the circle-arrow button, but there is still an yellow exclamation mark.

    D5FED4A0-4377-4394-92C8-6A02602ED502.png

  • Pan054's avatar
    Pan054
    Helpful | Level 6
    7 years ago

    We’re now on version 166.2 on iPad, using the latest OS and the problem is still there, or getting worse.  Directories that were downloaded (green icon), seem to be downloaded again.  The refresh suggestion does not seem to do anything useful.  going into all subdirectories is not always a viable solution, maybe a fairly coarse bandaid.

    Any chance of some useful feedback about the status of this problem and estimated solution time for your paying customers?

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