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Forum Discussion
JuanHerrero
7 years agoHelpful | Level 6
What does 'refresh to update' on my offline files mean? How can I do it?
I have a number of folders set as "Make available offline" on my iPad. Generally this works fine, but sometimes I get the yellow exclamation mark icon and "Refresh to update". Can someone please tel...
- 7 years ago
I just find out that for dropbox version 142.2, you can refresh by going to Account --> Manage Offline Files --> on the top right hand coner, there is a refresh logo.
CamEicher
7 years agoExplorer | Level 3
Not surprising about that, the Dropbox support team are dismal. Only helpful person is Lusil here on this forum. But the official Dropbox support team is unhelpful and somewhat rude when if you happen to get a reply. Good luck.
DJC1
7 years agoNew member | Level 2
This is a problem that has been around on Dropbox for years, and yet when you call them, they seem to be perplexed about the issue.
I have described for them the exact issue which is described here. I have upgraded to Business Advanced, I have reinstalled the App.
The problem is that if I happen to be out of internet connectivity when Dropbox gives the Yellow Exclamation point, then it shows NONE of my files. The reason I want a local copy on the iPad is so that I have a version of the document when I can't be connected to the Internet.
Dropbox needs to resolve this issue.
- Lusil7 years ago
Dropbox Staff
Hey everyone, thanks for your reports!
The team is aware and looking into this. Thanks again!
- Peachey6 years agoHelpful | Level 5
C’mon... it’s now been 8 months and this issue still isn’t resolved! I reckon I’m going to give it another 2 weeks before I cancel my account and move over to another provider. This is a key feature, but it doesn't even work :(
- Pan0546 years agoHelpful | Level 6
Indeed, nothing seems to happen. Some more info: many of the 'permanent' files on my ipad seem to be reloaded over and over again, even if NO changes were made to the files at all.
Enjoy Xmas, hopefully this gets resolved before the next one, but I'm not holding my breath (anymore).
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