Forum Discussion

GabrielT's avatar
GabrielT
Explorer | Level 3
3 years ago

Where do I see the login prompt on Dropbox Passwords?

I'm trying to login to my Dropbox Passwords –    Dropbox Passwords and I'm getting this message when trying:   Check “Chrome Mac OS” for a notification Let’s make sure it’s you and sync any...
Dropbox Passwords
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Without the recovery words, or the notification prompt on a device using Chrome, it wouldn't be possible to recover your Dropbox Passwords account. 

GabrielT's avatar
GabrielT
Explorer | Level 3
3 years ago

I don't care about recovery words.
All I want is to get access to the supposed notification – where will it be found???

This is absolutely ridiculous.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Roarschouten, thanks for the ticket ID, I've gone ahead and prioritized it to expedite matters on your behalf.

     

    Regarding the notification, the message tells you that you should've got a popup on Chrome running on a specific Mac OS device. This will not be the same Chrome browser, if you're already using it, since it has to send the notification to another device or browser for security reasons.

     

    Additionally, do you have the recovery words in order to recover your Dropbox Passwords account?

  • Roarschouten's avatar
    Roarschouten
    Explorer | Level 3
    3 years ago

    Hi Jay, 

     

    Thanks for your reply!

     

    My Macbook is the only place I have Dropbox Passwords installed. So there is no other device connected to Dropbox Passwords.

    I have the Dropbox app installed on my phone but not Dropbox Passwords.

     

    I also don't have recovery words. But there has to be a solution to get my passwords back right? (Sms message, email check, whatever)

    It is not that I don't have access to my dropbox account or email. Again you guys ask me for an extra notification that is not showing up. And because there is no other device connected I am **bleep**ed now.

     

    I really don't understand why you would design it this way. Horrible user experience.

    This is the second day I can't work because of this.

     

    Can we please check together if there is another solution to get it back?

     

     

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