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Forum Discussion

axx_87's avatar
axx_87
New member | Level 2
2 years ago

White background when uploading a scan of my signature cannot be removed

Hi,    I have decided I will try out the Signature feature. I wanted to upload a scan of my signature to be used. Unfortunatelly, the app does not remove white background. On the top of that, it ...
Dropbox Sign
Mobile
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for reaching out to us, axx_87.

 

We appreciate your feedback regarding the signing feature and the uploading of a photo of an existing signature for you to use.

 

I've passed your comments along to our team.

 

As a workaround, I would suggest drawing your signature either on dropbox.com or the mobile app, with the steps found here.

 

Let me know if you have any questions.

Jason_Broderick's avatar
Jason_Broderick
Helpful | Level 5
12 months ago

How are we still here a year later asking about this - you are ADDING a white background to already transparent signatures!! I can't use Dropbox Sign for any documents now... 

  • Illy_B's avatar
    Illy_B
    New member | Level 2
    7 months ago

    And yet another 5 months passed, still no reaction from support?  Really?

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      Hey there Illy_B - thanks for the feedback on this one. 

      I've passed it on to the team internally and you can let us know if you have anything else to add. 

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