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Why can't I open Microsoft files on my mobile device?
I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone or the files are no longer on the server. But they are where they belong, and I can open them on other devices.
Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.
Our engineers are already aware of the problem and are investigating.
I'll make sure to circle back here to let you know more as soon as I have an update to share.
For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal.
Thank you all for your diligence and have a great rest of your day.
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I cannot open my dropbox file in excel on my iphone. I was able to open it yesterday morning but then by the evening I kept getting error messages. I deleted and reinstalled both dropbox and excel apps and now I get the message "the folder may have been moved, renamed or deleted" that the file "is stored in an unsupported server location." These are my notes for my private practice please HELP!
I have the same problem on my iPad.
Yesterday, there was no problem and today there is...
And if I take a look in Safari, then it is written, that I opend it for example 5 minutes ago...
Use Browse to go into Dropbox and open the file. You cannot add dropbox as a place at the moment on iOS devices and it is not appearing as normal when you go into Microsoft appns. So use Browse or “....more” to find dropbox.
Unable to open any of my excel files on dropbox. I last worked on them yesterday afternoon without a problem but this morning I cannot open any of them due to
“unsupported server” error. Please help!I have the same problem. Since I updated to IOS 12.1.4 on 2-13-19, I can no longer open any Excel or Word files in order to edit them. This is the same problem on my iPad and my iPhone.
Yep, I deleted Dropbox from my connected services via Word for iPad, thinking I needed to reinstall it and now I get get it back.
I have the same issue as everyone else. My ticket number is #8903885.
How about a status update?
Thanks,
Raj
Same problem, looks like it concern devises on iOS
It's working on my Mac
Error began today...cannot open folder on server. The folder may have been moved, renamed, or deleted.” It was all good last night then this morning can’t get into any of my files and I did not do anything to cause this issue...is Dropbox server down? It is happening on all my devices.
