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Why does the Dropbox website keep logging me out?
I've had a Dropbox account for many years, and suddenly in the past few months it logs me out daily and tries to sign me into another unused gmail account. I don't close the tab or the browser, it just goes to sleep.
Do I need to cancel the gmail account? What can I do so I don't need to keep signing in? Every time I do, my settings change.
And speaking of, is there any way to change the default settings of specific features? Like I dislike quick view and would like the default to be full-screen instead of having to check the box again every time I log-in (again, daily at the moment...)
Thank you for your help!
8 Replies
- Walter
Dropbox Community Moderator
Another thing you could do is delete all of your web sessions (apart from your active one) from your account's security page and try again jh80.
Just make sure you've updated your browser to the latest version as well.
I logged in on an incognito window yesterday and it just logged me out again.
Good news - it didn't change my quick view setting this time?
I went through my browser settings. I can see how to delete cookies manually, but I see no setting for them to automatically delete.
- Mark
Super User II
You wouldnt need to install something it would be a setting within the browser.
I haven't tried, but I will today and get back to you in a few days.
I'd much prefer to keep the tab in my regular window and not have multiple browsers open all the time, but this might help us figure out the issue. Good idea!
- Walter
Does this persist on another browser or an incognito window with no extensions or plugins running as well jh80?
I don't think so? I certainly didn't install anything recently to do that, and other websites don't seem to have this problem.
- Mark
Is something clearing your cookies on your browser automatically? That could cause both issues for you :)
