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Forum Discussion

Здравко's avatar
Здравко
Legendary | Level 20
2 years ago

Why is my ISP network banned from accessing Dropbox?

Hello all, Has there some restrictions set? I suddenly cannot reach to Dropbox using one of my ISP:  ... 🤔 Why? As seems I'm not banned (nor my account)... The above appears with particul...
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Sheena's avatar
Sheena
Icon for Community Manager rankCommunity Manager
2 years ago

Hi Здравко , thanks for letting us know. Our community is hosted by a 3rd party vendor, and since this is one ISP affected I would guess that there is a temporary block due to high traffic or something to that effect. Especially as it was working for you just yesterday, I believe that it will work again very soon.

 

I have logged a ticket with our community host to check on their side if there's any issues, and I'll post back here when I know more. If it does start working again in the meantime, please let me know so we can check the logs.

 

Thanks again!

Здравко's avatar
Здравко
Legendary | Level 20
2 years ago

Thanks Sheena, Ok thanks for clarification. 😉

Let's hope it will be back soon. And yes, I will let you know once I find it's working again.

Thanks again.

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    2 years ago

    It works 1~2 times per day for few clicks (at most) and all the rest is as described above....

    As seems by now, it won't work again very soon... 😕

     

    ADD: Another interesting information that isolates the places to debug is that troubles come only from some of the hosts that www.dropboxforum.com resolve to: the defaults - 13.32.110.3, 13.32.110.27, 13.32.110.83, 13.32.110.92. The mentioned hosts carry troubles!

    If I force browser use other matching IP (18.244.87.106 for instance) everything works correct regardless used link. You can check the particular servers settings and/or status.

    I hope this helps improving your service and speeds up issue resolving.

    • Здравко's avatar
      Здравко
      Legendary | Level 20
      2 years ago

      Hi again Sheena,

      As seems, the broken link that your server scripts refused to serve is back to normal work from yesterday. I'm writing this post while connected with the same link.

      Hope you're are doing well and wish you nice monday and week ahead. 😉

      • Sheena's avatar
        Sheena
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi Здравко ,

        Our team are still working on this issue in the background, so they may have fixed it, but I suspect that this was an issue on the ISP side, as that is more common. I'll pass on the message though and will reply here again when I know more.

        All the best, hope you have a wonderful day 😊 Thanks!

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