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Forum Discussion

Здравко's avatar
Здравко
Legendary | Level 20
2 years ago

Why is my ISP network banned from accessing Dropbox?

Hello all, Has there some restrictions set? I suddenly cannot reach to Dropbox using one of my ISP:  ... 🤔 Why? As seems I'm not banned (nor my account)... The above appears with particul...
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Здравко's avatar
Здравко
Legendary | Level 20
2 years ago

It works 1~2 times per day for few clicks (at most) and all the rest is as described above....

As seems by now, it won't work again very soon... 😕

 

ADD: Another interesting information that isolates the places to debug is that troubles come only from some of the hosts that www.dropboxforum.com resolve to: the defaults - 13.32.110.3, 13.32.110.27, 13.32.110.83, 13.32.110.92. The mentioned hosts carry troubles!

If I force browser use other matching IP (18.244.87.106 for instance) everything works correct regardless used link. You can check the particular servers settings and/or status.

I hope this helps improving your service and speeds up issue resolving.

Здравко's avatar
Здравко
Legendary | Level 20
2 years ago

Hi again Sheena,

As seems, the broken link that your server scripts refused to serve is back to normal work from yesterday. I'm writing this post while connected with the same link.

Hope you're are doing well and wish you nice monday and week ahead. 😉

  • Sheena's avatar
    Sheena
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Здравко ,

    Our team are still working on this issue in the background, so they may have fixed it, but I suspect that this was an issue on the ISP side, as that is more common. I'll pass on the message though and will reply here again when I know more.

    All the best, hope you have a wonderful day 😊 Thanks!

    • Здравко's avatar
      Здравко
      Legendary | Level 20
      2 years ago
      Sheena wrote:

      ..., but I suspect that this was an issue on the ISP side, as that is more common. ...

      I don't think it could be issue at ISP side at all. What are you motives to think so? 🤔

      Motives in opposite direction:

      1. All other sites worked (and continue work) without issue;
      2. Even the connection to Dropbox forum works (as such). Dropbox forum refused to serve the request! The request itself was reaching Dropbox forum site and the response (status 403) successfully was flowing back (as can be seen in the dump). What ISP issue here?!

      Anyway, its back to work. 😉 It's good idea you understand what was wrong though, so it will be prevented in the future.

      • Sheena's avatar
        Sheena
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi Здравко, I wanted to check in and see if that issue has reoccured at any point, or has it been stable since then? Thanks!

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