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mikeinmalaga's avatar
mikeinmalaga
Explorer | Level 3
3 years ago

Xiaomi Book S Not Compatible With Dropbox App After Removing S Mode

Hi,

 

I know lots of people have had the same problem, but I have looked everywhere, here and other websites and can't find a solution. I just purchased a Xiaomi Book S (ARM) and couldn't install the normal dropbox desktop app as it was in S Mode (running Windows 11). I have correctly taken it out of S Mode, but when I try to install dropbox now (both the normal installer and the offline one), it says "your device is not compatible with this version of the dropbox app". I've rebooted several times, deleted all previous dropbox files from C: and still can't do it. Can someone help please? I've been using dropbox for about 14 years now and don't want to have to switch to onedrive.

 

Thanks,

 

Michael. 

 

 

desktop
Install
Setting up the apps
Tablet

4 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey mikeinmalaga, thanks for bringing this to our attention.

     

    Can you please check the system requirements for the Dropbox application on Windows, to see if you have everything set up correctly or if there's something we're missing?

     

    Let me know what you find.

  • mikeinmalaga's avatar
    mikeinmalaga
    Explorer | Level 3
    3 years ago

    Hi Hannah,

     

    Thanks for your reply. It is an ARM-based processor. Does this mean I can't get normal desktop dropbox on it, even after taking it out of S-Mode? :  (

  • mikeinmalaga's avatar
    mikeinmalaga
    Explorer | Level 3
    3 years ago

    Thanks for you reply Megan. Very strange indeed..... :  (

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