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ravenmb's avatar
ravenmb
Explorer | Level 4
8 years ago

Zip files will not open... 'invalid'.

Hello! I'm having a problem with zipped files from Dropbox.  Apparently, it's only affecting folders.  In a nut shell, I'm operating on a mac.  I upload video files, ranging from 1GB-10GB's in s...
desktop
Error Messages
Setting up the apps
Minato's avatar
Minato
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hey ravenmb,
 
This error require additional investigation, so I'll ask you to create a ticket at https://www.dropbox.com/support page.
When you create it, let me know of the ticket number so we can investigate it as soon as possible.
 
Thank you in advance!
  • ravenmb's avatar
    ravenmb
    Explorer | Level 4
    8 years ago

    Thanks for the quick response, Minato!   I'll create a ticket now. 

     

  • ravenmb's avatar
    ravenmb
    Explorer | Level 4
    8 years ago

    Hi Minato,

     

    The ticket # is 7796950. 

     

    Thanks again for the prompt response!

    • Minato's avatar
      Minato
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago

      Hey ravenmb

       

      The ticket has been located and a colleague has been assigned to it.

       

      Let me know how it goes!

      • ravenmb's avatar
        ravenmb
        Explorer | Level 4
        8 years ago

        Will do... thanks again. 

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