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Forum Discussion

ravenmb's avatar
ravenmb
Explorer | Level 4
8 years ago

Zip files will not open... 'invalid'.

Hello! I'm having a problem with zipped files from Dropbox.  Apparently, it's only affecting folders.  In a nut shell, I'm operating on a mac.  I upload video files, ranging from 1GB-10GB's in s...
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Setting up the apps
jnpg's avatar
jnpg
Explorer | Level 4
8 years ago

I am having this same issue. I downloaded it to my computer after my client told me what was happening, and it opened fine. The file is large and even zipped it took hours to upload it for me. I need a solution fast, as they need these video files for an event this weekend.

 

  • Minato's avatar
    Minato
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hey jnpg,

     

    I will ask you to create a ticket to our support page and tell me the number so it can investigated as soon as possible.

     

    Thank you in advance!

    • ravenmb's avatar
      ravenmb
      Explorer | Level 4
      8 years ago

      Why does this keep getting 'accepted as a solution'?!   There has been no solution to this problem.  Reporting a problem to Dropbox by 'creating a ticket', is not a solution.  It's asking for help.  

      • jnpg's avatar
        jnpg
        Explorer | Level 4
        8 years ago

        Not only that, but I can't find where to fill out a ticket. The problem was never resolved, and I ended up having to pay a courier to run a file on a hard drive to the client. This has not been a very good ROI for me...

         

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