Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ravenmb's avatar
ravenmb
Explorer | Level 4
8 years ago

Zip files will not open... 'invalid'.

Hello! I'm having a problem with zipped files from Dropbox.  Apparently, it's only affecting folders.  In a nut shell, I'm operating on a mac.  I upload video files, ranging from 1GB-10GB's in s...
desktop
Error Messages
Setting up the apps
ravenmb's avatar
ravenmb
Explorer | Level 4
8 years ago

Why does this keep getting 'accepted as a solution'?!   There has been no solution to this problem.  Reporting a problem to Dropbox by 'creating a ticket', is not a solution.  It's asking for help.  

jnpg's avatar
jnpg
Explorer | Level 4
8 years ago

Not only that, but I can't find where to fill out a ticket. The problem was never resolved, and I ended up having to pay a courier to run a file on a hard drive to the client. This has not been a very good ROI for me...

 

  • ravenmb's avatar
    ravenmb
    Explorer | Level 4
    8 years ago

    Yes, that's not clear at all.  Basically, you have to eventually get to the point on the support page where you can send them an email.   Sending an email to Dropbox support will create a ticket. 

  • Norah's avatar
    Norah
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
     
     
    Hi jnpg, welcome to Dropbox Community!
     
    As I would like to help you further, I followed up via email in order to continue troubleshooting with all our tools available. 
     
    Thanks in advance for your reply!
    • jildo's avatar
      jildo
      Explorer | Level 3
      7 years ago

      I am waiting for an answer as well. Using the desktop client is not an option.

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        7 years ago
        jildo wrote:

        I am waiting for an answer as well. Using the desktop client is not an option.

        Have you contacted Support by opening a ticket yet?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!