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Forum Discussion

ravenmb's avatar
ravenmb
Explorer | Level 4
8 years ago

Zip files will not open... 'invalid'.

Hello! I'm having a problem with zipped files from Dropbox.  Apparently, it's only affecting folders.  In a nut shell, I'm operating on a mac.  I upload video files, ranging from 1GB-10GB's in s...
desktop
Error Messages
Setting up the apps
jnpg's avatar
jnpg
Explorer | Level 4
8 years ago

Not only that, but I can't find where to fill out a ticket. The problem was never resolved, and I ended up having to pay a courier to run a file on a hard drive to the client. This has not been a very good ROI for me...

 

Norah's avatar
Norah
Icon for Dropbox Staff rankDropbox Staff
8 years ago
 
 
Hi jnpg, welcome to Dropbox Community!
 
As I would like to help you further, I followed up via email in order to continue troubleshooting with all our tools available. 
 
Thanks in advance for your reply!
  • jildo's avatar
    jildo
    Explorer | Level 3
    7 years ago

    I am waiting for an answer as well. Using the desktop client is not an option.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      7 years ago
      jildo wrote:

      I am waiting for an answer as well. Using the desktop client is not an option.

      Have you contacted Support by opening a ticket yet?

      • jildo's avatar
        jildo
        Explorer | Level 3
        7 years ago
        I need to use files by tonight. Ticket won’t help. This problem is listed numerous times on dropboxforum with no answer which is disheartening.

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