Forum Discussion

Mate293's avatar
Mate293
Explorer | Level 4
2 years ago

Add Dropbox Tab to MS Teams channel - Selected default folder can't be seen by everyone

Hello I have the following problem. I want to add Dropbox tab inside a teams channel. When I click the plus button to add a new app (in this case Dropbox) I can choose which folder is the default fo...
Microsoft
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there Mate293 - sorry to hear you're having issues with this.

 

Could you clarify if you're all part of the same team Dropbox account or if you're using individual accounts?

 

If it's the former, are you admins of the team or members only?

 

Let us know more and we'll take it from there.

Choi Hyun's avatar
Choi Hyun
Helpful | Level 6
2 years ago

Hello Mate293👋 - I'm the product manager for MS Teams integration. In addition to Walter's question above, can you confirm if the folder in question is shared to every team member on that channel?

If there are team members within the channel that do not have access to the folder, the default folder to that channel will be top level.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!