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Brother Printer Integration stopped working May 1st, 2024
I have 4 Brother Printers. 3 - MFC - L2750DW and 1 - MFC - L2740DW that as of May 1st receive an error when uploading scanned documents to the assigned dropbox folder. I have created new credentials and everything worked, including picking the dropbox folder. But still fails at upload.
This worked flawlessly for the past 3 years. The last time this happened was 2021.
I see another post regarding similar issue happening with Epson printers as well. It appears the certificate / token that dropbox issued for this service has expired.
Anyone else experiencing this?
Any work arounds?
Received notice from Brother today stating problem has been resolved. I tested and confirmed the integration is working again!
28 Replies
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- Rich
Super User II
peranda wrote:
Used to be able to scan directly from my MFC-J5320DW directly to a folder in Dropbox-folder.
Brother likely needs to resolve this from their end. The same thing happened with Epson devices at the same time, and Epson had to make changes on their side to resolve it.
I'd suggest reaching out to Brother, like the user above did, and let them know you're having a problem with the Dropbox integration. The more reports they receive, the faster they're likely to investigate the issue.
I think I am having this same problem. Used to be able to scan directly from my MFC-J5320DW directly to a folder in Dropbox-folder. This was very handsome, but now I get "Server error 05".
Is google drive or any other web-services still good and up running?
Brother just acknowledged my support ticket from Monday. I tried calling last week but didn't get anywhere. I also directed them to this thread for more detail.
There may be hope. They are reporting on the Epson thread that the issue has been resolved for them.
Unfortunately I just tested and still getting the Server Error 5 on the L2740DW- Yes, I am discovering the same issue with my MFC-L2740DW. Still this issue has not been resolved.
Same issue here with a brother ads-1500W.
It is a Dropbox issue related to the recent hack. They shut off integrations I think and haven't updated all the third party companies. We're all down.
- Passwords and multi-factor authentication: We’ve expired your password and logged you out of any devices you had connected to Dropbox Sign to further protect your account. The next time you log in to your Sign account, you’ll be sent an email to reset your password. Customers who use an authenticator app for multi-factor authentication should reset it as soon as possible. Please delete your existing entry and then reset it. If you use SMS you do not need to take any action.
- This seems like just too much of a coincidence…
Just received in my email from Dropbox
Hello,
We’re reaching out because on April 24th, we became aware of unauthorized access to the Dropbox Sign (formerly HelloSign) production environment. Upon further investigation, we discovered that a threat actor had accessed Dropbox Sign customer information. You are receiving this message because your information was in the data the third party accessed. I also have the same problem. I have two printer/scaners connected to Dropbox from different locations. Both are not working.
I recommend the following:
a) It's in the best interest of Dropbox to engage directly with Epson and Brother to resolve this integration issue. Given that multiple users are experiencing similar problems with Dropbox integration across different printer brands, collaboration between Dropbox and these companies would likely lead to a faster and more effective solution.b) As a workaround, I've successfully resolved the issue by utilizing ONEDRIVE and GOOGLE DRIVE to open folders, which have been functioning smoothly for me.
c) I look forward to hearing from Dropbox as soon as this issue is resolved. It's important for users to stay updated on progress and eventual solutions to ensure a seamless printing and file management experience.
