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danielstarrason's avatar
danielstarrason
Explorer | Level 4
4 years ago

Dropbox Backup can't find external hard drives - Mac Ventura 13.0.1

Hi everyone, I've seen people have a similar issue but haven't found a workaround.  I'm planning to backup a couple of hard drives using the Dropbox backup option. But when I use the desktop app (...
Dropbox Backup
danielstarrason's avatar
danielstarrason
Explorer | Level 4
4 years ago

They are all Mac OS Extended. 

Since I've been meaning to set up my backup I haven't seen a drive connected to DropBox, now I remember though when I connected to my personal account it saw the hard drives. But I have to use my Advanced account for this. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Daniel, I hope you’re doing well. 

 

Can you please clarify for me what’s the app version of your desktop app, as well as its current syncing status?

  • danielstarrason's avatar
    danielstarrason
    Explorer | Level 4
    4 years ago

    Hi Nancy, thanks for your reply. 

    Everything is up to date as current syncing status shows.

    Here is my current version:



    Thanks!

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