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Dropbox Integration with Zoom deprecated.
I discovered after the fact that Dropbox has decided to end its integration with Zoom. Apparently this ended on 5th February 2024. My last Zoom meeting 8 February 2024 did not upload to Dropbox automatically as usual which led me to investigate with both Zoom and Dropbox. I was just informed of the decision on Dropbox Chat. Apparently, I was supposed to have received an email but I can't find one and don't delete such things.
I was advised to report the issue/complaint here. The solution offered was download and Re-upload to Dropbox which I know will work (because I used to do that years ago) but when I have multiple Zoom Sessions in one Day and there isn't time between meetings to do this this is a lot of extra work for something that prior to this change was automatic. I wonder how many others are affected by this and are just as mystified as I am? I may have to consider other options to Dropbox though need to investigate these. Thanks.
Update 15th February 2024: Given the growing interest in this post and issues it is causing I have now put forward it's reinstatement here: https://www.dropboxforum.com/t5/Dropbox-ideas/Please-reinstate-integration-with-Zoom/idi-p/751519#M82875
Note: Rich a Super User II advise only one post and for others to LIKE and support it and comment otherwise it won't work.
@Mark, @bblu2095, @BHappy, @Chriskynka, @marosner, @yw40, @Rockeye , @MovingMary , @nsrubio you have all been tagged in the 'NEW IDEA post link above so hopefully you will see this or the NEW IDEA post or both. Thank you. Philip Wade
Hi everyone,
Thanks for your feedback regarding this.
The Zoom integration within Dropbox is active and working normally for all users.
If you’re having any issues accessing your Zoom recordings or the feature, let us know and we’re happy to help.
Thank you,
Sam
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The message you posted is about the same as I received from Dropbox email support (which was shared with me after a standard "can you send a screen recording" request):
After careful consideration and evaluation, the Zoom integration within Dropbox is being deprecated. This means that the Zoom integration will no longer be available to our customers, effective on the 5th of February .
We understand that this integration has been valuable to many of our users, and we apologize for any inconvenience this may cause. However, we believe that focusing our efforts on other features and integrations will allow us to provide an even better experience for our users.It also appears that all proof of existence of the Zoom integration is gone from Dropbox's side.
So it appears Jay you as a Dropbox Staff member were unaware of the ending of the Integration in the same way that Tim the support agent was. I trust you are passing all this information back to whomever makes these decisions at Dropbox. I would guess what we are seeing here is the tip of the Iceberg in terms of people inconvenienced by this. The Zoom Support Staff were equally unaware until I told them.
Rich thanks for sharing my thread with Chriskynka. The information shared above was direct from Dropbox support after they went away and checked. It wasn't something the agent knew immediately. Zoom Agents appeared equally unaware of this until I informed them!
- Rich
Super User II
Chriskynka wrote:
Since feb 8 my records from Zoom have stopped loading in dropbox
Dropbox has apparently ended the Zoom integration as of Feb 5th.
A bit further information on this. This is a key extract from the Chat with Dropbox that revealed what had transpired. It should be stated that the Support Agent wasn't immediately aware of this and had to pause for a couple of minutes or so and was given this response to share with me:
"After careful consideration and evaluation, the Zoom integration within Dropbox is being deprecated. This means that the Zoom integration will no longer be available to our customers, effective 05/02/2024.
We understand that this integration has been valuable to many of our users, and we apologize for any inconvenience this may cause. However, we believe that focusing our efforts on other features and integrations will allow us to provide an even better experience for our users.
We're always looking for ways to improve Dropbox. We regularly release new versions of our products with better performance, additional features, and security enhancements."
How this represents an improvement is beyond me. It's a bit like saying we want you to use Dropbox to store your important documents but we're actually going to make it harder and more time consuming for you to do so!
Bizarre.I linked the zoom app to dropbox and allowed to upload recordings to the cloud in ZOOM
- Jay
Dropbox Community Moderator
Hi Chriskynka, thanks for bringing this to our attention.
Could you clarify how you were linking Zoom and Dropbox together?
Was this via the Zoom app itself, saving recording in the Dropbox folder, or another method?
This will help me to assist further!
Hi! Since feb 8 my records from Zoom have stopped loading in dropbox
I checked all settings, but nothing helpsAre there any problems currently synchronizing zoom and dropbox? who knows?
I can imagine BHappy it had me puzzled and the support at Zoom clearly didn't know about it (they were surprised when I informed them of what I had found) after I spoke to support at Dropbox and even the person I was chatting with had to go away and check and then came back with the most surprising and mystifying answer. I have posted this on LinkedIn in an attempt to see if others are affected and tagged Zoom and Dropbox though I have no idea if it will have any effect. Wishing you well in finding a solution for your stuff.
That is pretty crappy....I received no email about this change and we were going crazy trying to figure this out over the last week. Not happy use this feature many times a week.
