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Lboegen's avatar
Lboegen
Helpful | Level 6
3 years ago
Solved

Dropbox Paper is not displaying PDF image content when I check online.

We use Dropbox Paper to comment on files and keep all comments in one place. However, when uploading files for our last project, all of a sudden we cannot comment on the file outside of the thumbnail...
Dropbox Paper
  • Lboegen's avatar
    Lboegen
    3 years ago

    Yes, the issue seems to have been resolved. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Lboegen, would you mind sending us a screenshot of how it looks now on your end?

Lboegen's avatar
Lboegen
Helpful | Level 6
3 years ago

Sure – this is a screenshot of PDFs directly uploaded (not linked from Dropbox), but it's the same in both instances. 

 

1. What the page looks like

 

And what it looks like when I click on one of the PDFs to open it larger. 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Lboegen, how large the PDF files in question in terms of MB?

    • Lboegen's avatar
      Lboegen
      Helpful | Level 6
      3 years ago

      The individual files are as small as 50KB, but as large as 20MB. Average about 10MB.  The multipage files when linked from Dropbox are 1.5MB to 30MB. 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Lboegen, it might sound trivial, but can you try switching to a different browser, or using an incognito mode on your current one, to see if the results there are the same? 

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