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Lboegen's avatar
Lboegen
Helpful | Level 6
3 years ago
Solved

Dropbox Paper is not displaying PDF image content when I check online.

We use Dropbox Paper to comment on files and keep all comments in one place. However, when uploading files for our last project, all of a sudden we cannot comment on the file outside of the thumbnail...
Dropbox Paper
  • Lboegen's avatar
    Lboegen
    3 years ago

    Yes, the issue seems to have been resolved. 

Lboegen's avatar
Lboegen
Helpful | Level 6
3 years ago

I did, I've tried on Safari and Chrome on two different laptops. This being said, I've also tried on mobile, which DOES appear to work. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi from me as well, Lboegen!

 

Since everything looks normal on your mobile device, it may be worth trying something else, as well. 

 

Can you please open the Chrome browser on your computer, clear its cache and check for any pending updates? 

 

Also, please restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

  • Lboegen's avatar
    Lboegen
    Helpful | Level 6
    3 years ago

    In Chrome I've cleared my cache, installed an update, and done a browser restore. I see something different now (instead of a blank screen I get the sad page), but no file.

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Lboegen, can I send you an email, in order for us to have a closer look into this?

      • Lboegen's avatar
        Lboegen
        Helpful | Level 6
        3 years ago

        Yes, absolutely!

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