Forum Discussion

JC34's avatar
JC34
Explorer | Level 3
2 years ago

Dropbox Paper isn't working at all

Is there something wrong with Dropbox paper? All other items are opening except for the paper functions.
Dropbox Paper
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey JC34 - sorry to jump in here, but could you clear your browser's cache and/or try another browser, preferably with no extensions or plugins running and let us know if you still get the same error when accessing your Paper docs? 

 

When you say you're not allowed to share, can you elaborate a tad for me please? Are you getting any particular errors? 

 

If you're unable to create a shared link, your shared links might have been banned. That's why we're asking. 

JC34's avatar
JC34
Explorer | Level 3
2 years ago

Hi,

 

The error says I'm suspicious for phishing.  How do I fix this.  Even in new browsers, after clearing cache I still have this issue.  I can save the Paper as a .pdf but why won't it work for me.  It is not working for my colleagues but not me.  Do I need to update my Mac?

 

Thanks,

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I see, thanks for clarifying that for me JC34 

     

    Would it be OK if I sent you an email to have a further look internally at this point? 

    • JC34's avatar
      JC34
      Explorer | Level 3
      2 years ago

      Yes, I am emailing with someone internally. 

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        In that case, you can let us know your ticket ID so that we can look it up in our system as well JC34 

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