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severard's avatar
severard
Helpful | Level 6
3 years ago
Solved

Dropbox password synchronisation notification isn't appearing on other device

I'm not seeing any notification on my moto G9 device when I try and initiate the dropbox password add on in the firefox browser. "Check your other devices for a notification Let’s make sure it’s ...
Dropbox Passwords
  • severard's avatar
    severard
    3 years ago

    On the second time I closed it and opened it, it got past the white screen. So whatever you did it worked.

runnermomgail's avatar
runnermomgail
Explorer | Level 4
2 years ago

Thank you for your response. I decided to do a support chat and then they escalated it. So I sent the log to them, but I will attach it here as well. If I learn anything helpful, I'll post it to this thread in case it might help others too.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey runnermomgail - sorry to jump in here, but could you share your ticket ID with us so that we can look it up in our system? 

  • runnermomgail's avatar
    runnermomgail
    Explorer | Level 4
    2 years ago

    Sure, it's Ticket #23240723. They got back to me and said they are going to escalate it further. I'll post again when I get the next response.

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