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neekfilms's avatar
neekfilms
Explorer | Level 3
2 years ago

Dropbox Replay not importing comments to Premiere Pro

I haven't been able to import comments for a few months now. I tried uninstalling and every software is updated. I don't know what else to do. Every time I click import onto the current timeline, it acts like it is doing it, but my timeline is still the same when it's done loading. 

Dropbox Replay
Third Party Integrations

5 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for bringing this to our attention, neekfilms.

     

    Have you tried to disable the automatic syncing of comments and then to re-enable it, to see if that helps?

     

    Keep me posted.

  • neekfilms's avatar
    neekfilms
    Explorer | Level 3
    2 years ago
    Yes I have done that. I also disabled the mouse sync too
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, neekfilms.

     

    In that case, can we send you an email, so we can take a closer look at the issue?

  • neekfilms's avatar
    neekfilms
    Explorer | Level 3
    2 years ago
    Yes please. Do you have my email through my account?
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    We do! I just emailed you, so we'll continue there. 🙂

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