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neekfilms's avatar
neekfilms
Explorer | Level 3
2 years ago

Dropbox Replay not importing comments to Premiere Pro

I haven't been able to import comments for a few months now. I tried uninstalling and every software is updated. I don't know what else to do. Every time I click import onto the current timeline, it ...
Dropbox Replay
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for bringing this to our attention, neekfilms.

 

Have you tried to disable the automatic syncing of comments and then to re-enable it, to see if that helps?

 

Keep me posted.

  • neekfilms's avatar
    neekfilms
    Explorer | Level 3
    2 years ago
    Yes I have done that. I also disabled the mouse sync too
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks, neekfilms.

       

      In that case, can we send you an email, so we can take a closer look at the issue?

      • neekfilms's avatar
        neekfilms
        Explorer | Level 3
        2 years ago
        Yes please. Do you have my email through my account?

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