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ckmueller's avatar
ckmueller
Explorer | Level 3
4 years ago
Solved

Dropbox requiring google workspace to edit

We have a contractor who is unable to access a google sheet for Dropbox. When they click the link, they are redirected to this page. They do have gmail and are logged in. No one else is having this i...
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Third Party Integrations
  • Angela Peacor's avatar
    Angela Peacor
    4 years ago

    Hi Hannah, I figured it out.  The issue was using Duck Duck Go.  While I've been using DDG for some time, they must have updated their software about a week ago, and something in the update was stopping data from communicating between Dropbox and Google Workspace appropriately.  I turned off the DDG browser, and then the connection worked again.  So far, so good!

Angela Peacor's avatar
Angela Peacor
Helpful | Level 5
4 years ago

Hi Hannah, I figured it out.  The issue was using Duck Duck Go.  While I've been using DDG for some time, they must have updated their software about a week ago, and something in the update was stopping data from communicating between Dropbox and Google Workspace appropriately.  I turned off the DDG browser, and then the connection worked again.  So far, so good!

killianadv's avatar
killianadv
New member | Level 2
4 years ago

I have this problem using Chrome. I'm caught in an endless loop: I have both G Workspace and Business Dropbox but cannot connect Mac oS12.4 to blame? Solution?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey killianadv, I’m sorry to hear you’re having the same issue. 

     

    Just to clarify, are you being asked to create an account with Google Workspace or are you being asked to sign in to your existing account? 

     

    Do you mind sending over a screenshot of what you see, so that I can take a look? 

     

    Thanks!

    • Lisa_Vermilion's avatar
      Lisa_Vermilion
      Explorer | Level 3
      4 years ago

      I am having this same issue. Here's a screenshot of the message. I am logged into Dropbox and Google with the same email, which is my work email. We have a Google Workspace account (and I'm an admin on both that and our Dropbox account). No one else at my company (all the same domain name, using the same Dropbox and GSuite accounts) is having this issue except me. I am on Firefox, but it looks like people are having this issue on Chrome and other browsers too. When I click "sign in" or "Return to Dropbox" the same page reloads. Would love some help on this! Thanks.

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey Lisa_Vermilion, sorry to hear you're having issues with this.

         

        Have you tried clearing your browser's cache or another browser, preferably with no plugins or extensions running?

         

        Also, do you see the Google integration under your Connected Apps tab?

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