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ckmueller's avatar
ckmueller
Explorer | Level 3
4 years ago
Solved

Dropbox requiring google workspace to edit

We have a contractor who is unable to access a google sheet for Dropbox. When they click the link, they are redirected to this page. They do have gmail and are logged in. No one else is having this i...
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  • Angela Peacor's avatar
    Angela Peacor
    4 years ago

    Hi Hannah, I figured it out.  The issue was using Duck Duck Go.  While I've been using DDG for some time, they must have updated their software about a week ago, and something in the update was stopping data from communicating between Dropbox and Google Workspace appropriately.  I turned off the DDG browser, and then the connection worked again.  So far, so good!

Todd 's avatar
Todd
Explorer | Level 3
4 years ago

This bug has now hit my Dropbox account. I have followed all of the steps. I cannot get to Google Docs from Dropbox, which more or less means that I cannot work. It won't let me sign in at all. At first, if I hit "return to Dropbox" it would go to Google Docs. Now, it does not even do that.  

 

I am on a chromebook. 

I don't have DDG.

I have cleared my cache. 

I am allowing Dropbox cookies.

I have a Workspace account that has been connected to Dropbox for years. I have been editing in Google Docs straight from Dropbox for years.  

 

If you send me an email I can send a video of how this endless loop progresses. Please let me know what I need to do to fix this. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Todd, thanks for posting here today!

 

Have you followed the previous troubleshooting steps mentioned in the thread? Feel free to also have a look into this Help Center article. 

 

Also, my colleague's suggestion here, might do the trick for you. 

 

Keep me posted, and we'll take it from there!

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