Forum Discussion

MCAO1's avatar
MCAO1
New member | Level 2
3 years ago

Dropbox Sign - How can I change email of signers?

I sent a document, but they no longer have access to that email and want it sent to their new email; I can't see an option to update an email?   There are multiple signers on the document, and don't ...
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey dommiz, let's jump right into this! 

 

Have you tried following the same steps using an entirely different browser, by any chance? Just to see if this is a browser-related issue or not. 

 

Also, have you made sure you're connected into HelloSign platform and not Dropbox Sign through your Dropbox account? 

 

Let me know, and we'll take it from there!

Mary W.7's avatar
Mary W.7
Helpful | Level 5
2 years ago

This article says you can "edit all aspects of a pending signature request after it’s been sent" by using the "edit and resend" in the dropdown on a pending signature request, but my dropdown only has Download, Preview, Send Reminder and Cancel Request. Why?


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