Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

pamfuze's avatar
pamfuze
New member | Level 2
8 months ago
Solved

I can only add 1 signer to a document

Hello,

I'm trying to send a document for signature, but when I click on 'Add another signer', it won't allow me to add one.

I see this question was resolved about 25 days ago with another user after they cleared their history/cache and temp files - which I've done. I've tried using both Ecosia (default browser) and Chrome, and the problem exists in both places. I don't really want to download any more browsers. What else can I do?

Thanks

Pam

Dropbox Sign
  • pamfuze's avatar
    pamfuze
    7 months ago

    Hi Jay, really sorry for the delay in responding to your efforts to help - I've been crazy busy. I've now tried both the Signatures page and Dropbox Sign page, as suggested, and both are allowing me to add more than one signatory. I also tried again from Dropbox ("send for signature" option), and this is also now allowing me more than one signatory. So whatever was happening has been resolved, thankfully, as I have another document to send for signature tomorrow. Appreciate your help - thank you.

5 Replies

Replies have been turned off for this discussion
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hi pamfuze, thanks for bringing this to our attention.

    Could you let me know what plan you're currently on according to this page?

    This will help me to assist further!

  • pamfuze's avatar
    pamfuze
    New member | Level 2
    8 months ago

    Thanks, Jay. I'm on Basic. I've used 1.7 GB of 2.38.

  • pamfuze's avatar
    pamfuze
    New member | Level 2
    7 months ago

    Hi Jay, really sorry for the delay in responding to your efforts to help - I've been crazy busy. I've now tried both the Signatures page and Dropbox Sign page, as suggested, and both are allowing me to add more than one signatory. I also tried again from Dropbox ("send for signature" option), and this is also now allowing me more than one signatory. So whatever was happening has been resolved, thankfully, as I have another document to send for signature tomorrow. Appreciate your help - thank you.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      We're glad to hear it's  sorted now and thanks for keeping us in the loop too pamfuze - much appreciated.

      Let us know if anything else comes up in the future! 

About Dropbox Sign

Node avatar for Dropbox Sign
Ask your Dropbox Sign questions here.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!