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MODS's avatar
MODS
New member | Level 2
8 months ago

Excel crashes when opening a file from Dropbox

Hello.  This just started occurring yesterday for one of my machines. I have files stored on Dropbox sync'd through filer explorer. When I open the file from dropbox (file explorer), excel quits re...
Microsoft Office
Third Party Integrations
MODS's avatar
MODS
New member | Level 2
8 months ago

I have further determined that a file saved as an Excel worksheet locks up Excel, but the same file saved as 97-2003 excel document works just fine. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hi from me as well, MODS! To clarify, this is only happening with Microsoft Excel, correct? You’re not having similar issues when using Microsoft Word, right? 

It may seem trivial, but have you also restarted your computer?

Finally, since there has been a new app version released, please make sure that your Dropbox app has been updated in the meantime and let me know if the issue persists.

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