2025 sparked some incredible conversations across our community 👩💻. Discover the highlights and see what’s ahead in 2026.
Microsoft Office files won't open for a specific user with an error
Integration Affected Microsoft Office Device Surface Laptop 5 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 238.4.6075 Question or Issue One of our employees is experiencing an issue with opening files saved in Dropbox intermittently. Others are able to open the files and the user can usually open the file after a few minutes have passed. This happens both when a file was just modified by another user and when a file has not been modified in days and no one else has the file open. It also occurs if a file is saved with "Autosave" toggled on or toggled off. The user can open the file via the File Explorer context menu to open the file in Dropbox.com and then in PowerPoint/Excel/Word. Is there a way to fix this as the work around takes time and interferes with the employee's workflow.
Set Dropbox as the default saving place for Word
Hello! I've recently moved from Microsoft to Dropbox as my cloud storage and I've noticed that my files are not autosaving anymore and even though I deleted my one drive app I still can't make dropbox my default saving place and whenever I tried to do it it doesn't change the settings it's like it doesn't take them because for the next file I try to save it goes back to OneDrive. Thank you everybody!
"This file has been moved" error when trying to open Excel files in the Dropbox folder
Integration Affected Microsoft 365 (specifically Excel) Operating System/Browser (if using the web) Windows 11 Question or Issue One of our users started getting errors yesterday when trying to open Excel documents that are stored within the Dropbox folder. The file opens, but brings up the following error: The file has not been moved, nobody else has this problem currently. It only happens when the file is within the dropbox folder on her computer. If we copy the file to a location outside of dropbox, it's fine. Searching the internet, it seems people who use Box (which I'm assuming is similar to Dropbox), are starting to have the same problem. It was reported in their community beginning on Nov 25, 2025 and more and more people are replying to it complaining of the same issue. A few different "fixes" were suggested by their IT which did not fix the problem and yesterday they say they have determined that it's a bug related to the latest Seamless Login release from Microsoft. Just throwing this out there in case it helps the issue to be resolved with Dropbox quicker. So far, only one of our team members is having this issue. Please help.Can't add Dropbox as a place on a Microsoft Office app on Android tablet
Microsoft wont add Dropbox as a place I use dropbox on Desktop and Apple devices with a different account. It works fine with excel to save documents. For the last 6 months my android devices have worked great as well. However, recently, when trying to save an edited excel document that I’ve opened with dropbox on my android device, it does not give me the option to save the document to Dropbox folders once I’ve edited and click “save as”. After clicking “add a place” then Dropbox, and then signing in, it loads and takes me back to excel, yet it still doesn’t show up. No error message, just isn’t an option. Click add a place again, and can click dropbox as an option again, sign in, ect. It’s an endless loop. I have tried uninstalling both apps, disconnecting Microsoft and excel from the dropbox’s connected apps, other troubleshooting. nothing working so far. If you know a solution, please advise. thanks!
