Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Excel crashes when opening a file from Dropbox
Hello.
This just started occurring yesterday for one of my machines. I have files stored on Dropbox sync'd through filer explorer. When I open the file from dropbox (file explorer), excel quits re...
As of the last week or so, this is also occurring to me. Excel hangs when I try to open an excel document from Dropbox.
Here are a few scenarios that I tested:
- If the Dropbox app is running and I try to open an excel document for a cloud synced file, Excel hangs when it opens the document and must be force quit.
- If the Dropbox app is running and I try to open an excel document in Dropbox that is LOCALLY SYNCED (I have opened it previously on the computer not using excel), Excel hangs and must be force quit.
- If the Dropbox app is NOT running and I open a locally synced Excel document in my Dropbox directory, it opens successfully.
PDFs, Word, and other applications open fine. Windows 11 Pro, 10.0.26100 Build 26100. I have rebooted several times and updated all my software. My Dropbox version is 222.4.5042.
The commonality is that if the Dropbox app is opened, I cannot open an excel document within my Dropbox, regardless of whether it is locally or cloud synced.
The workaround I'm using right now is to copy the excel document out of Dropbox, open it, do my edits, then copy it back in, which kind of defeats the purpose of Dropbox so this needs to be fixed soon.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Alan C, thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
