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dbalmer's avatar
dbalmer
New member | Level 2
25 days ago

Getting an error "Your request contains errors and/or invalid data." when submitting document

Hello,

I've been using this service for two plus years without issue and now I'm getting an error message when I try to submit a document for a client's signature.  I've tried a separate wifi connection, incognito mode and a different browser.  No idea why this is happening now.  Please help.

Dropbox Sign
Error Messages
Web

10 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    25 days ago

    Hi dbalmer, thanks for bringing this to our attention.

    Could you attach a screenshot showing the error message you're getting, while hiding any personal information?

    This will help me to assist further!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        25 days ago

        Thanks for the screenshot dbalmer - most appreciated.

        Can you please clarify if this happens with only this specific document or if it's affecting all of your docs?

        If it's  the latter, may we reach out via email perhaps to investigate further? 

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