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I can't attach Dropbox files on the iPad to external apps & web app
I use a web-based program called TherapyAppointment on my 10th gen 64 GB iPad which is running iOS 18.3.1.
Until last night, I was able to attach small pdf files from dropbox to messages in TherapyAppointment. The process was seamless. Now, when I try to do this, I don't see dropbox at all. The same holds true for accessing +/or saving dropbox files via the Highlights app.
Nothing in my setup has changed recently. I've already contacted TherapyAppointment who they say nothing has changed on their end.
Any ideas about how to fix this?
Hey glandes thanks for the screenshot!
If I'm not mistaken, the screenshot seems to be coming from your iOS Files app, right? Feel free to clarify and let me know more, if I'm mistaken.
It might sound trivial, but have you tried the steps mentioned here, to make sure that Dropbox is enabled as a location on your Files app?
6 Replies
- Theresa
Community Manager
Hey glandes and welcome to the Dropbox Community. I’m glad to hear your issue has been resolved, there’s nothing more annoying than an update messing with your settings 🤯.
By the way, I’m Theresa, and you might see me popping up around the Community 👩💻. I love connecting with our members and learning about all the creative ways they use Dropbox.
If you're up for sharing, I’d love to hear how you use Dropbox💡. Your insights could inspire helpful tips for others, or even spark new ideas for our team. Who knows? You might just help someone discover their next favorite feature 🤗.
T 😺 (Dropbox Community Manager)
Thank you! For some reason (perhaps a recent update, I don't know) dropbox had gotten deselected.
Update your iPad
- Megan
Dropbox Community Moderator
Hey glandes thanks for the screenshot!
If I'm not mistaken, the screenshot seems to be coming from your iOS Files app, right? Feel free to clarify and let me know more, if I'm mistaken.
It might sound trivial, but have you tried the steps mentioned here, to make sure that Dropbox is enabled as a location on your Files app?
In the past when adding an attachment or opening a file, Dropbox would show as an option; as of last night it no longer does
