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Forum Discussion

Craig H.5's avatar
Craig H.5
New member | Level 1
10 months ago

I have a problem accessing audio files using Transcribe+ on iOS

I used to have no problem accessing audio files saved to my Dropbox through Transcribe+ iOS app. However, lately when I try to view files I see an (!) icon next to the Dropbox icon in Edit bar, and f...
iOS
Third Party Integrations
Craig H.5's avatar
Craig H.5
New member | Level 1
10 months ago

At the bottom of the dialog it says, "Syncing with Dropbox has been paused". Are there any controls in the iPad Settings I should look at?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi from me as well, Craig H.5!

    I'm afraid there aren't any controls in the Dropbox settings for syncing with 3rd party apps, but not sure about iOS itself or the 3rd party app itself.

    My best bet would be that it's some kind of setting within Transcribe.

    Did you try disconnecting and reconnecting it to your Dropbox account, to see if that helps?

    • Craig H.5's avatar
      Craig H.5
      New member | Level 1
      10 months ago

      I haven't tried that. How do I do it? When I click on Jay's link above I don't see the app in the Dropbox Content list.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        You should be able to do it from within Transcribe itself somehow, but can you try uninstalling both apps and reinstalling them first, to see how that goes?

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