Forum Discussion

KohllahStudios's avatar
KohllahStudios
Explorer | Level 3
2 years ago

Replay project broken: “An unexpected error has occured” and I cannot access the project files.

For some reason, only one of my projects are inaccessible. When I try to open it, as the owner, I get a “An unexpected error ah accrued” and I cannot access the project files.

7 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi KohllahStudios, let's jump right into this! 

     

    I'd more than appreciate it, if you could send me a screenshot, in order for me to have a visual of the error you receive too. 

     

    Keep me posted, and we'll take it from there!

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey KohllahStudios, thanks for the speedy reply!

         

        You should be able to click the camera-like icon when replying back to us, and attach your screenshot.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey KohllahStudios, thanks for that! 

         

        I'm not sure if this relates to your browser yet; could you check if this is also happening on an incognito window with no extensions or plugins running?

         

        Apart from that, do you get any better results on other browsers?

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