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financialplannersfirmla's avatar
financialplannersfirmla
New member | Level 1
3 months ago

Restore Access Code in Dropbox Sign

Dropbox Sign previously allowed users to add an access code when sending documents directly through the website. This feature has recently been removed. I have been told by the support team that it i...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi from me too, financialplannersfirmla! Can you please confirm if this is the exact feature you’re referring to? 

This way we’ll be able to further assist.

  • financialplannersfirmla's avatar
    financialplannersfirmla
    New member | Level 1
    3 months ago

    Yes, the feature which allows for the signer to enter an access code. This feature has to be done through HelloSign. Before we were able to add an access code through Dropbox Sign.

    My suggestion is to bring this feature back. Adding the access code through HelloSign makes the process longer and it doesn't automatically save on Dropbox.

    Also, I was just told HelloSign doesn't work anymore, so which one is it?

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