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Cameron Knott's avatar
Cameron Knott
New member | Level 2
3 months ago

Unable to save PDFs from iOS 26.0.1 to Dropbox (via buttons in Mail or other PDF viewers)

Integration Affected iOS 26.0.1 Mail and other PDF viewers to Dropbox Device iPhone 15 Pro Operating System/Browser (if using the web) iOS 26.0.1 Mail Dropbox App Version (if using the app) 4...
iOS
Mobile
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi there, Cameron Knott, thanks for bringing this to our attention.

Just so I have a clear understanding of the issue, can you please guide me through the exact steps you're following for this process?

If you open the Dropbox app and choose to upload the file, are you having an issues?

And do you see this behavior only with PDF files?

Let me know and we'll go from there!

Cameron Knott's avatar
Cameron Knott
New member | Level 2
2 months ago

Thanks Hannah,

When using my phone I open a PDF. I then use the Share icon to move my PDF to Dropbox. The options that then appear are the Drop box logo with the Save to Dropbox button. Either of those would allow me to access to Dropbox to save my PDF in a Dropbox folder of my choosing. Neither of these buttons works now when pressed - i.e. no animation or response to the next steps occurs when pressed.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey Cameron Knott​, let me jump in here! 

    If you follow these steps, do you notice the same behavior?

    -Open the Dropbox mobile app.
    -Navigate to the folder where you want to save your file.
    -Tap the "+" (plus sign) at the bottom of your screen.
    -Choose "Create or Upload File".
    -Select the files you want to upload from your device or SD card, then tap "Upload."

    Provided that you notice the same thing, can you try to uninstall the Dropbox mobile app, and reinstall it again?

  • forguse's avatar
    forguse
    New member | Level 2
    2 months ago

    I faced the same problem.  I reinstalled dropbox and the function comes back.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 months ago

      Hey forguse - thanks for letting us know that reinstalling the Dropbox mobile app on your iOS device did the trick for you. I'm sure it will prove to be useful to others so thank you for sharing this. 

      Cheers!

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