Forum Discussion

jmsgrime's avatar
jmsgrime
Helpful | Level 6
7 months ago

Re: Dropbox captcha error

How many businesses have to cancel their subscriptions before Dropbox does something about the atrocious CAPTCHAs that tell you there's been an error and refuse to let you into your account even after filling them all out correctly?

I recall experiencing, reading about and discussing this what, 8 months ago? We were assured it was being fixed and here we are, locked out of the account I need to sign into for like the 5th time, telling staff "sorry guess you can't do that client work, Dropbox are still using the coin flip "MFA method" (that they make you do INSTEAD of the ACTUAL MFA METHOD that you have ACTUALLY CHOSEN TO SET UP within your account security settings) so I can't possibly grant you access. Guess there's nothing to be done!"

Should we go back to pen and paper?

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