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Endless captcha on mobile app
Hello, need help!
Getting an endless captcha during login in my account.
On website it's ok, but in mobile app (android) it's just hangs.
Tried to reinstall.
Last tries got an error 'please contact support'.
Also have tried with login via email login link.
Help please
Hey jovk, have you taken a look into your account's security page, just to confirm this is the case?
9 Replies
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- Nancy
Dropbox Community Moderator
Thanks for posting this on the Community, jovk!
Can you let me know whatâs the exact OS version of the mobile device youâre using, as well as the app version of your Dropbox app?
If you can also send a screenshot of what you see on the login screen of your mobile app, thatâd be great, too. Just make sure your email address isnât showing.
Let me know when youâve got more updates.
Dropbox version 292.2.2
- Walter
Hey jovk, sorry to jump in here, but do you happen to be on the Basic plan?
If so, have you made sure that you have no more than 3 devices connected to your account, including your Android device, as there's a limit you might be hitting?
If that's not the case, please let us know here and we'll reach out via email to investigate further.
- Thanks for reply, yeah, it's basic, but in previous versions there was a notification about it, and then you can chose which device you want to deactivate, but now it's just an error.
So is this normal now? I guess it's not? - Megan
Hey jovk, have you taken a look into your account's security page, just to confirm this is the case?
- Thx for your advice!
Idk if this was the case, but in security page was an error on login with device and it's hangs, so I remove this device from list and after that I login successfully. Hi:
When I try to login I must fill a captcha. After completing it correctly an endless rotating arrow appears and I cannot login.I tried many times and I obtain the same result. Please, help.
Txs.
- Hannah
Hey ayudanos2023, thanks for bringing this to our attention.
Have you tried the sound alternative, to see if that might be a bit easier to complete?
One thing I've also seen that helps, is to reset your password.
Let me know how it goes!
Hi:
I will try. Thanks for your help.
