Forum Discussion

erwinsusetyo's avatar
erwinsusetyo
Explorer | Level 4
5 years ago

Can I get a billing notification for upcoming charges before I'm billed?

Hello,   Is it possible to receive a notification for the upcoming annual billing from dropbox? I want to be able to evaluate the continuation of my purchase before the money just goes away.   ...
Payments
erwinsusetyo's avatar
erwinsusetyo
Explorer | Level 4
5 years ago

Hi Rich,

 

I've confirmed that I have the correct email, and went through the spam/junk folder. Still couldn't find any.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey there erwinsusetyo; thanks for using Dropbox!

As Rich mentioned, you should have received an email notifying you about your upcoming subscription's renewal one month before the actual renewal takes place, give or take. 

In any case, if you have any issues or questions I can assist with, please feel free to send them along. 
  • eaadams's avatar
    eaadams
    New member | Level 2
    3 years ago

    Almost 2 years later and this is still a thing for me. First indication that my annual subscription was due was notification from PayPal that a payment had been made.  Marketing emails from Dropbox received ok, but nothing saying my subscription was due.

     

    Not saying that I wasn't going to renew, but a heads up that something was going to happen would be nice.

     

    thanks

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey eaadams, thanks for the nudge here.

       

      With annual subscriptions, you do get an email about your upcoming renewal almost a month before it's due.

       

      Can you double-check your emails, to see if you missed it perhaps? Or maybe it went to your junk/spam?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!