Forum Discussion

bobcaz's avatar
bobcaz
New member | Level 2
11 months ago

Cancel and Delete old Account

I would like to cancel an old free DB account with an old email that is no longer valid. Thank you for any help.

2 Replies

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    11 months ago
    bobcaz wrote:

    I would like to cancel an old free DB account with an old email that is no longer valid. Thank you for any help.

    How old is the account? How long has it been since you last signed in to it? If it's been more than a year, the account would have been deleted due to inactivity.

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