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Forum Discussion

dpcrush2112's avatar
dpcrush2112
Explorer | Level 4
3 years ago
Solved

Cancellation of a Dropbox account but can't get it quite right.

I have tried many times to cancel my dropbox subscription and nothing has worked - I just keep getting billed monthly.  I got frustrated and deleted everything my dropbox account (probably a mistake)...
cancellations
  • Hannah's avatar
    Hannah
    3 years ago

    Not a problem, dpcrush2112, I'm glad to see you were able to figure it out!

     

    If you need anything else, please let us know.

     

    Have a great week ahead!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Not a problem, dpcrush2112, I'm glad to see you were able to figure it out!

 

If you need anything else, please let us know.

 

Have a great week ahead!

rfoster1's avatar
rfoster1
New member | Level 2
3 years ago

I have been trying to cancel my dropbox as well.  Can't talk to anyone and can't get any answers.  My account is asociated with an old email I have not had for years but have been paying 12/month.  

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there rfoster1 - sorry to hear you're having issues with this.

     

    I'd recommend getting in touch with our support team directly through this form for further assistance since you don't have access to the account to cancel its subscription.

     

    To do so, make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information.


    Once you do this and get a ticket ID from our system, please feel free to share it with us here so that we can look it up as well. 

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