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Forum Discussion

Marina Matic's avatar
Marina Matic
New member | Level 2
3 years ago
Solved

Can't cancel Professional trial

Hello,   I have used a free Trial for the Professional subscription and the free trial is to expire in 7 days. I wanted to cancel it before it charged me because in the meantime I am "upgraded" t...
billing
cancellations
Dropbox Pro
Plans
  • Hannah's avatar
    Hannah
    3 years ago

    Hey Marina Matic, thanks for the screenshot.

     

    Actually, the moment that you joined the Family plan, your Professional trial was automatically cancelled.

     

    You should be able to check the personal subscription history here.

     

    I hope this helps!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi hlrubinstein, what exactly is reported in your plan tab at the moment, in regards to your account's quota? 

 

hlrubinstein's avatar
hlrubinstein
Explorer | Level 3
3 years ago
Drop Box Basic
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    And does it also show 2GB of quota hlrubinstein?

     

    Can you also check your emails, to see if you have any Dropbox related emails, that indicate your trial started there? 

    • hlrubinstein's avatar
      hlrubinstein
      Explorer | Level 3
      3 years ago

      Hi Harvey,

      We hope Dropbox Professional has elevated how you create and share your work.

      Just a heads up—your trial ends July 14, 2023.

      Visit Dropbox

      Your trial ends on July 14, 2023. If you don’t cancel your free trial by that date, we’ll charge you yearly until you cancel. If you’d like to cancel your trial or subscription, access your account settings. You may also contact support at any time.
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi hlrubinstein, awesome, that's great. 

         

        And is the email address that you're checking, and that you received this email to, the same one as the account you're seeing online?

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