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Forum Discussion

AnnaSu's avatar
AnnaSu
Explorer | Level 3
3 years ago

Got an email for an upgrade to Essentials, but I don't have a Professional plan

I just got an email from Dropbox saying: "We’re providing you with a free upgrade from your Dropbox Professional plan to our new Dropbox Essentials plan at no extra cost." However, I do not have Prof...
upgrades
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

I see, thanks for clarifying that for us AnnaSu - would it be OK if we reached out to have a further look internally? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sure thing AnnaSu - you've got :envelope: 

    • kpurcell's avatar
      kpurcell
      Explorer | Level 3
      2 years ago

      Had a similar issue. I am a professional plan user (paid monthly) with 3TB of storage and got an email welcoming me to my new Essentials Plan which is $3-4 more per month and only paid annually? I did not "upgrade" to this plan at any time.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi kpurcell, welcome to our Community! 

         

        When you say "welcoming you to our Essentials plan" do you mean that the plan was similar to the one the OP mentioned?

         

        Did it ask if you wish to try the new plan, by any chance? 

         

        Is it possible that you have two separate accounts? If you have any screenshots, feel free to share them with me. 

         

        Let me know more! 

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