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Forum Discussion

AnnaSu's avatar
AnnaSu
Explorer | Level 3
3 years ago

Got an email for an upgrade to Essentials, but I don't have a Professional plan

I just got an email from Dropbox saying: "We’re providing you with a free upgrade from your Dropbox Professional plan to our new Dropbox Essentials plan at no extra cost." However, I do not have Prof...
upgrades
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sure thing AnnaSu - you've got :envelope: 

kpurcell's avatar
kpurcell
Explorer | Level 3
2 years ago

Had a similar issue. I am a professional plan user (paid monthly) with 3TB of storage and got an email welcoming me to my new Essentials Plan which is $3-4 more per month and only paid annually? I did not "upgrade" to this plan at any time.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi kpurcell, welcome to our Community! 

     

    When you say "welcoming you to our Essentials plan" do you mean that the plan was similar to the one the OP mentioned?

     

    Did it ask if you wish to try the new plan, by any chance? 

     

    Is it possible that you have two separate accounts? If you have any screenshots, feel free to share them with me. 

     

    Let me know more! 

    • kpurcell's avatar
      kpurcell
      Explorer | Level 3
      2 years ago

      I'm happy with the Professional Plan I had and always having to ignore constant requests to upgrade my account. So I would not have tried out any new plan.

       

      I received and email about choosing a new plan which I did not do:

      Also when logging into my Dropbox webpage it had a welcome popup and a new dark themed page.

       

       

      The biggest issue for me is the new plan is more expensive, has features I'm not interested in and forces me to now pay annually instead of monthly.

       

      Ken

      • mel131's avatar
        mel131
        New member | Level 2
        2 years ago

        I received exactly the same email and wanted to report it as phishing. I have never heard of Essentials and I DO NOT want to change my plan. 

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