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Tony101's avatar
Tony101
New member | Level 2
9 months ago
Solved

How can I cancel my trial plan?

  Received an email informing me my trial ends on the 25th March with instructions on how to cancel so I wouldn't be billed. I was told to click on the account button where I would find 'cancel tri...
cancellations
  • Tony101's avatar
    Tony101
    9 months ago

    Hi,

    Got it wrong I signed up using the app however when I went onto the website it told me how to proceed and I was able to cancel the renew subscription.

    Thanks for your help.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi Tony101, thanks for bringing this to our attention.

Did you upgrade to a trial plan from the Dropbox site, or via the Dropbox mobile app?

This will help me to assist further!

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