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Forum Discussion

bigbusiness's avatar
bigbusiness
Explorer | Level 3
5 years ago

Hi,

 

I can't see a cancel button on my Plan page plus i don't have a subscription linked to my apple ID. This is so frustrating, I've followed all of the instructions. I just want to downgrade to the free option again, but clearly that has been made very difficult to do! HELP ME PLS! 
I'm owed months worth of fees and you guys offer the most complicated/frustrating service ever! pls email me ASAP so I can we can sort out this cancellation and refund process. 
Thanks!

bigbusiness's avatar
bigbusiness
Explorer | Level 3
5 years ago
I definitely don’t have two accounts. It’s always just been the one. I’ve also gone through this process and only found that it is a paid subscription under the email/account that I’m currently using to type this.
Also, after skimming through this subject on the community forum, it’s seems to me that I’m not the only one who is a victim of this fraudulent process and Dropbox need to give answers..
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi bigbusiness, are you able to see the recent transactions under this page on your account?

    You can try contacting the support team by clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.

    Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!
  • bigbusiness's avatar
    bigbusiness
    Explorer | Level 3
    5 years ago
    Thank jay! Appreciate it
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks bigbusiness, did you get a ticket ID so I can locate it on our system?
    • bigbusiness's avatar
      bigbusiness
      Explorer | Level 3
      5 years ago
      Hi Jay,
      I sure did. It is :
      12013562
      Hope to hear from you soon mate 🙏🏻
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        Thanks for the ticket ID, I've gone ahead and prioritized it to expedite matters on your behalf. 

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