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Forum Discussion

bigbusiness's avatar
bigbusiness
Explorer | Level 3
5 years ago
I definitely don’t have two accounts. It’s always just been the one. I’ve also gone through this process and only found that it is a paid subscription under the email/account that I’m currently using to type this.
Also, after skimming through this subject on the community forum, it’s seems to me that I’m not the only one who is a victim of this fraudulent process and Dropbox need to give answers..
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi bigbusiness, are you able to see the recent transactions under this page on your account?

You can try contacting the support team by clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

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