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Forum Discussion

bigbusiness's avatar
bigbusiness
Explorer | Level 3
5 years ago
I definitely don’t have two accounts. It’s always just been the one. I’ve also gone through this process and only found that it is a paid subscription under the email/account that I’m currently using to type this.
Also, after skimming through this subject on the community forum, it’s seems to me that I’m not the only one who is a victim of this fraudulent process and Dropbox need to give answers..
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Thanks bigbusiness, did you get a ticket ID so I can locate it on our system?
  • bigbusiness's avatar
    bigbusiness
    Explorer | Level 3
    5 years ago
    Hi Jay,
    I sure did. It is :
    12013562
    Hope to hear from you soon mate 🙏🏻
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for the ticket ID, I've gone ahead and prioritized it to expedite matters on your behalf. 
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi bigbusiness, just checking in on you with this matter, were you able to get the matter resolved with the support team?

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