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Forum Discussion
1978
8 years agoNew member | Level 2
How do I cancel my subscription?
I cnnot afford this. I am a retired teacher on a limited, fixed income.
Follow the steps listed in the following help article:
166 Replies
- kravmaga5 years agoNew member | Level 2
I have been trying to cancel my subscription for 2 hours now. I am so disgusted at this point as this site, just keeps taking me in circles. I used dropbox once last year and have been being billed ever since. I just noticed it on my card. I think its misleading and fishy that I cannot even get a link to send an email for some help. I followed the directions on clicking on my plan page, but there is no option to cancel the plan. I am writing here hoping someone will notice and help me with this cancellation. Very upsetting.
- Mark5 years ago
Super User II
To downgrade its easy - you go to www.dropbox.com/downgrade BUT that is if the account you are using is the one being billed. IF NOT you need to log in to that account first. You can see if your account that you are logged in to is a paid one at www.dropbox.com/account - if it says BASIC you are not paying.
Note: if you pay via a app store you need to cancel via them.
- tawhite5 years agoNew member | Level 2
How do I cancel this piece of **bleep**? Does anyone have phone number to areal human person or so e intelligent life form at Dropbox?
- Mark5 years ago
Super User II
You can downgrade at www.dropbox.com/downgrade and support options appropriate to you are at www.dropbox.com/support
- Salsky665 years agoNew member | Level 2
Hello
I have a monthly DD coming out for DropBox, which I would like to cancel but do not see any obvious way to do this or a phone number so I can speak to someone.
I can see an option to Delete Account but I also want to make sure my DD is cancelled as no longer use DropBox. Any help appreciated!
- Daphne5 years ago
Dropbox Community Moderator
I hope you're having a good day Salsky66!
Can you confirm for me, is your current subscription through Dropbox directly, or through the Google/Apple app store? - sidneyblum5 years agoNew member | Level 2
A dropbox employee told me I had to sign up for subscription so I could stop an error in my dropbox. Now I signed up on my PC and I can't cancel. All the discussion threads tell me to click in "settings" from my aviator, but their is no "settings" under the aviator or other drop boxes. This makes DROPBOX A SCAM. Easy to sign up, but after hours of work, impossible to cancel a subscription. I'm writing to the California Attorney General to investigate Dropbox...but in the meantime, does anyone know how to cancel Dropbox? they don't have live user help and their auto reply system gives bad info, and do the many community responses. I know this is happening to a lot of people. Come on attorney general....get this bad apple. And help me find the magic road to cancel my subscription that must be hidden somehwere.
- Lusil5 years ago
Dropbox Staff
Hey sidneyblum, thanks for reaching out to us and sorry to hear about your frustration.
If you don't see the option to cancel your subscription or contact our Support team, it sounds like you are on a Basic (free) plan.
Could you check your Plan tab online and let me know what it shows?
If you could send me a screenshot of it, that would also be super helpful. - Alcantaraj15 years agoNew member | Level 2I want to cancel and refund my account please I requested about 4 months ago but they still billing me please cancel my subscription
- Lusil5 years ago
Dropbox Staff
Hey there Alcantaraj1, I moved your post here, where other users have expressed a similar concern.
The best option would be to contact our Support team via this link.
Once you do that, you can get back to me with the ticket ID (eg. #1234567) so that I can look into this for you.
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