Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

filmwritr's avatar
filmwritr
Explorer | Level 3
2 months ago

How to cancel a team account?

Hi, A few days ago I set up a team account with myself as administrator. I'm the only member of it but I would now like to switch back to a personal professional account due to space issues. Is this...
cancellations
filmwritr's avatar
filmwritr
Explorer | Level 3
1 month ago

This is what happens when I try to cancel it. Can anyone please help me fix this? Thanks.

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

HI filmwritr, thanks for the image, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!